Shipping & Returns
Standard shipping is free on domestic orders $200+. Orders under $200 ship at a flat rate of $8. We use USPS. We don’t ship outside of the United States at this time. USPS does ship to PO box addresses.
We’ll pack your order up with pretty, planet friendly packaging, and send you a tracking number when it’s on the way. We usually get orders out within 1-2 business days. Total delivery time depends on will vary depending on your location.
Track your package here.
Please Note: We’re living in crazy times, and carriers are still seeing random delays. We do everything we can to get your order in the mail promptly, but then it’s out of our hands. Unfortunately, we can’t take responsibility for weather, plagues, or package thieves (but we do offer an additional insurance option). We recommend selecting the Signature Required option at checkout to ensure safe delivery.
We’ve partnered with a company called Route to give you the opportunity to purchase insurance for your order. They offer coverage for packages that are delayed, damaged, lost, or abducted by aliens. To learn more about their rates and easy breezy claims filing process, visit https://claims.route.com/.
In the event that you need to file a claim, you will work with Route directly (not Valani customer service).
RETURNS AND EXCHANGES
We hope you love your Valani garments as much as we do. But if you need to swap a size or send it back, we want to make it as easy as possible. Returns and exchanges are free, and come with a complimentary return shipping label for domestic orders.
To initiate your return, access our return portal here.
You’ll have 14 days from the delivery date to initiate a return or exchange. You may request your balance in the form of store credit or have the original purchase amount returned to your credit card. Returns for store credit will receive a credit for 100% of the value of the returned item. Your store credit will never expire and can be used toward anything on our site.
We only accept returns on items that are in perfect condition with the tags on. We wouldn’t want to send another woman something that’s been worn, altered, or washed by someone else. If an item is returned in poor condition, we may not be able to offer a refund.
SALE OR CLEARANCE ITEMS
We love a good deal, but there are some limitations. Items purchased during a sale can only be returned for store credit, not a refund. Items marked FINAL SALE are not eligible for returns or exchanges of any kind. Discount codes cannot be combined and are not accepted for the purchase of sale items.